Support

How do I restore my purchases?

If you subscribed in the iPhone app and are on a new iPhone, or reinstalled the app, sign in with the same Apple ID, open the plan screen from the You tab, and tap Restore. Your subscription comes back at no charge. Subscriptions bought on the website are tied to your Bloomfolio account, so just sign in.

How do I cancel my subscription?

• Bought in the iPhone app: open your iPhone's Settings, tap your name, then Subscriptions, choose Bloomfolio, and tap Cancel Subscription. Apple manages these subscriptions, so cancel at least 24 hours before your renewal date.
• Bought on the website: sign in at bloomfolio.app and go to Settings, then Billing.

Either way, you keep your plan until the end of the period you paid for.

Can I get a refund?

For purchases made in the iPhone app, Apple handles refunds: request one at reportaproblem.apple.com. For website purchases, write to us within 30 days of the charge for a full refund. Details are in our Terms.

How do I delete my account?

• In the iPhone app: open the You tab and choose Delete account.
• On the website: go to Settings, open your account, and choose I want to delete my account.
• By email: write to hello@bloomfolio.app from the address on your account and we will do it for you.

Deletion is immediate and removes your children's profiles, logs, plans, documents, and Sage conversations. We email you a copy of your data first. Deleting your account does not cancel a subscription bought in the iPhone app; cancel that in your iPhone's Settings as described above.

How do I get a copy of my data?

Write to hello@bloomfolio.app from the address on your account and we will email you a complete copy of your records as a file. If you delete your account, we email you the same copy automatically before anything is removed. Documents you create, such as an IHIP or quarterly report, can be downloaded on the website at any time.

How does Bloomfolio handle my family's privacy?

We collect what you put into Bloomfolio so it can work for your family, and we never sell it or use it for ads. Before anything goes to an AI model, your children's names are replaced with placeholders, and voice dictation in the iPhone app stays on your phone. The full details are in our Privacy Policy.

Sage said something that doesn't look right. What should I do?

Sage can make mistakes. Please check anything important against your state's rules before you file it, and tell us what happened so we can fix it. Bloomfolio is a planning and records tool, not legal advice.

Is my state supported?

Our state guides list every state Bloomfolio supports and what each one requires. If yours is not there yet, write to us and we will let you know when it is.